Privacy Policy

Important Information and Who We Are

Limited Company
We are the controller and responsible for your personal data.

Contact Details
Company Name: Energy Made Simple Limited
Email Address: admin@energymadesimple.co.uk
Telephone Number: (0191) 389 7312

The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you, including:

• Name and job title
• Contact information, including email address
• Demographic information, such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

How We Use Your Personal Data
We will only use your personal data for the purposes for which it was collected. These include:

• To register you as a new customer
• To process and deliver your order
• To manage your relationship with us
• To enable you to participate in a prize draw, competition, or complete a survey
• To improve our website, products/services, marketing, or customer relationships
• To recommend products or services that may be of interest to you

Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

• The right to receive a copy of the personal data we hold about you
• The right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk)

Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Further Details
For more information about how we process your personal data, including details on data security, data retention, and lawful processing bases, please access our Website Privacy Policy.

How We Use Cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once agreed, the file is added, and the cookie helps analyze web traffic or notifies you when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring operations to your needs, likes, and dislikes by remembering your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website to better meet customer needs. We use this information only for statistical analysis, after which the data is removed from the system.

Benefits of Cookies
Cookies help us provide a better website by:

• Enabling us to monitor useful and less useful pages
• Tailoring the website to suit your preferences

A cookie does not give us access to your computer or any personal information, other than the data you choose to share with us.

Managing Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. However, declining cookies may prevent you from taking full advantage of the website.